Terms and Conditions

Effective Date: 01-01-2026

Welcome to Livrando, a restaurant food delivery application. By accessing or using our app, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use the app.

1. Use of the App

• You must be at least 18 years old or have parental consent to use this app.

• You agree to provide accurate and complete information during registration.

• You are responsible for maintaining the confidentiality of your account credentials.

2. Services

Livrando provides a platform to:

• Browse restaurants

• Place food orders

• Get food delivered to your location

We act as an intermediary between users, restaurants, and delivery partners.

3. Orders and Payments

• All orders placed through the app are subject to acceptance by the restaurant.

• Prices, menu items, and availability may change without notice.

• Payments must be made through the available payment methods in the app.

• Once an order is confirmed, cancellation may not be possible or may be subject to charges.

4. Delivery

• Delivery time is estimated and may vary due to traffic, weather, or other factors.

• Ensure your delivery address and contact details are correct.

• Livrando is not responsible for delays caused by unforeseen circumstances.

5. User Responsibilities

You agree not to:

• Use the app for illegal or unauthorized purposes

• Provide false information

• Interfere with the app’s functionality or security

6. Cancellations and Refunds

• Cancellation and refund policies may vary depending on the restaurant and order status.

• Refunds, if applicable, will be processed through the original payment method within a reasonable time.

7. Intellectual Property

• All content, logos, and materials in the app are owned by Livrando or its partners.

• You may not copy, modify, or distribute any content without permission.

8. Limitation of Liability

• Livrando is not responsible for the quality, quantity, or hygiene of food provided by restaurants.

• We are not liable for any indirect or incidental damages arising from the use of the app.

9. Termination

We reserve the right to suspend or terminate your account if:

• You violate these Terms

• You misuse the app

10. Changes to Terms

We may update these Terms from time to time. Continued use of the app means you accept the updated Terms.

11. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

12. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us at:

Email: support@livrando.com

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By using Livrando, you agree to these Terms and Conditions.